Bharat Logistix respects your privacy and is committed to protecting personal information processed through our website, applications, logistics platform, APIs, and related services.
This Privacy Policy explains the types of information we may collect, how we use it, how it may be shared, and the measures we take to protect it.
1. Information We Collect
Depending on how you interact with Bharat Logistix, we may process information such as:
- Name and business/merchant information
- Mobile number and email address
- Pickup and delivery addresses
- Pincode, city, state, and country
- Shipment and tracking information
- Product or parcel description
- Shipment weight and dimensions
- COD and transaction-related information
- Pickup and delivery instructions
- Proof of pickup or delivery
- Signature or delivery photographs where applicable
- Driver and operational information
- Location information where required for logistics operations
- Device, browser, IP address, and technical logs
- API requests, webhook events, and integration logs
- Customer-support communications
Where a business customer sends shipment information to Bharat Logistix through an API or integration, that information may include details relating to the sender, recipient, and shipment.
2. How We Use Information
We may use information to:
- Create and manage shipments
- Schedule and complete pickups and deliveries
- Assign shipments to delivery personnel
- Provide shipment tracking
- Contact senders and recipients regarding shipments
- Verify pickup or delivery
- Process COD and shipment-related transactions
- Manage failed deliveries and returns
- Provide customer support
- Maintain operational and transaction records
- Detect fraud, misuse, or security incidents
- Improve platform performance and logistics operations
- Provide API and business integrations
- Meet legal, regulatory, taxation, audit, and compliance requirements
3. Location Information
Our driver or logistics applications may process location information where required to support shipment assignment, navigation, pickup and delivery operations, operational visibility, or proof of service.
Where required by the device or applicable law, location access is subject to the relevant device permissions.
4. Proof of Delivery
Depending on the service, proof of delivery may include recipient confirmation, signature, photograph, OTP verification, timestamp, delivery status, and/or location-related information.
This information may be used to confirm completion of a service, respond to customer queries, investigate disputes, and maintain operational records.
5. Information Received From Business Partners
Businesses using Bharat Logistix may provide customer or recipient information to us for the purpose of fulfilling logistics services.
In these situations, Bharat Logistix processes the information as necessary to provide the requested service and according to applicable contractual and legal requirements.
6. Sharing of Information
We may share information only where reasonably necessary with:
- Authorized employees and operational teams
- Pickup and delivery personnel
- Merchants or business customers connected with the shipment
- Technology, hosting, communications, mapping, payment, and other service providers
- Authorized integration partners
- Government, regulatory, judicial, or law-enforcement authorities where legally required
We do not sell personal information as a standalone commercial product.
7. API & Integration Data
Information exchanged through APIs, webhooks, and business integrations may be processed to create shipments, synchronize tracking information, update shipment statuses, perform operational workflows, and provide contracted services.
Appropriate authentication and security measures may be used to protect these integrations.
8. Data Security
We use reasonable administrative, technical, and operational safeguards designed to protect information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet-based service or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain information for as long as reasonably necessary for logistics operations, customer support, reconciliation, accounting, dispute resolution, security, legal compliance, and contractual requirements.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
10. Cookies & Technical Information
Our website may use cookies and similar technologies to maintain sessions, improve functionality, understand website usage, and enhance security.
Users may manage certain cookie preferences through their browser settings.
11. Your Rights
Subject to applicable law, individuals may have rights regarding their personal information, including requesting access, correction, updating, or deletion of eligible information.
Certain records may need to be retained where required for legal, taxation, accounting, fraud-prevention, dispute-resolution, contractual, or regulatory purposes.
12. Children's Privacy
Bharat Logistix services are intended primarily for businesses and individuals using logistics services and are not designed to knowingly collect personal information from children for independent use of the platform.
13. Third-Party Services
Our services may interact with third-party platforms, payment providers, mapping services, communications providers, business systems, or other integrations.
Their processing of information may be governed by their respective privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, operational practices, or applicable legal requirements.
The latest version will be published on our website with the updated date.